What types of products does Luxora offer?
Luxora specializes in a curated selection of innovative home and lifestyle products. Our offerings include stylish essential oil diffusers that enhance living spaces with soothing aromas and vibrant colors, as well as multifunctional items like electric mosquito swatters that ensure a comfortable and pest-free environment.
How long does shipping take?
Shipping typically takes between 4 to 8 days. If your item is not delivered within 20 days, you are eligible for a full refund.
What should I do if my item arrives damaged?
If your item arrives damaged, you are eligible for a full refund or a free replacement. To process your request, we require a proof video clearly showing the damaged parts. The video must be of good quality to allow our logistics team to verify the issue.
Can I return an undamaged item?
Yes, you may return an undamaged item. However, please note that we do not provide free return labels. Customers are responsible for covering the return shipping cost to our warehouse. Please contact our customer service team to receive the return address and further instructions.
How can I contact customer service?
You can reach our customer service team via email at luxoraprojectors@outlook.com. We are here to assist you with any inquiries or concerns you may have.
Are your products safe to use?
Yes, all of our products are designed with safety in mind. For example, our electric mosquito swatters combine effective pest control with user-friendly features, ensuring a safe experience for you and your family.
Do you offer international shipping?
Currently, we focus on domestic shipping. Please check back for updates regarding international shipping options in the future.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and PayPal, ensuring a secure and convenient checkout experience.